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Fix Silhouette Studio Crashes in Windows 10

Fix Silhouette Studio Crashes in Windows 10

Has this happened to you? You are well into a design project. You go to your library to get a design. Maybe you want to add a little flower to pretty up your design. You scroll through a few images, and BAM! “Silhouette Studio dies and closes without warning or recourse.
It is so annoying!

If this has happened to you, and you are running Windows 10, there is a quick fix.

  •  1.  Click the Search Icon and type settings, Select the settings app. Or open settings the way you usually do.
  •  2.  When the settings app opens, select devices


  •  3.  Open “Mouse and Touchpad” options.
  •  4.  Set “Scroll inactive windows when I hover over them.” to OFF


Exit “Settings app” and you are good to go!


11 thoughts on “Fix Silhouette Studio Crashes in Windows 10

MaryPosted on  11:05 pm - Aug 21, 2016

thank you so much. Your instructions were so easy to follow and it seems to have fixed my problem.

Beverly WestPosted on  8:42 pm - Dec 5, 2016

This has plagued me for months and your fix was spot on. Thanks so much!!!

LindsayPosted on  8:54 pm - Feb 28, 2017

It crashes less with this solution, but still crashes. I’m still looking for a solution because this program shouldn’t be that hard to run. I run Illustrator, Bridge, Photoshop and Chrome on my computer, all at the same time without too many issues. Some processes are slower, which are faster once I close Chrome. Surprisingly. I’ve attempted to run Silhouette Studio Pro only, without chrome and I still run into issues. It’s really messing up my workflow.

    JerryCraftPosted on  10:55 pm - Mar 2, 2017

    You may wish to list your operating system, and version number of Studio.
    Make sure you have applied all windows updates.
    Consider updating your Cutting machine’s firmware.
    Try to determine if there is a particular operation which provokes the crash.
    Cheers, Jerry

FrancescaPosted on  2:49 pm - Apr 2, 2017

THANK YOU!!!! Just bought a new all singing all dancing desktop pc (was using my 12 year old laptop before with no problems). This issue was driving me insane. Perfect simple quick fix that works! THANK YOU.

Jody SmithPosted on  1:56 am - Jul 15, 2017

THANK YOU!!!!!!!!!!!!

LilliePosted on  1:06 am - Aug 6, 2017

I have Windows 8 , my silhouette studio stops working and gives me a box that has ( silhouette studio exe has stopped working) what do I need to do ? Thank you for any help you can give me. Lillie

    JerryCraftPosted on  3:18 am - Aug 6, 2017

    Hi Lillie.
    You might post your version of Silhouette Studio. If you have a much older edition, it might be worth upgrading.
    Also, did you try the fix suggested in the post? Windows 10 is really sort of an updated Windows 8 with a new style interface.
    At Silhouette America under UPDATES you can find the current working version of Studio 4.0, and previous stable versions listed under “Legacy”.
    Do not install the “BETA” version (4.1), it has known bugs and people are helping them smooth them out.
    All of the other versions listed are stated to work with Windows 8. You can check your version by opening Studio and clicking the about tab. A panel will show up with your version under it.
    Hope this helps.

LisaPosted on  1:31 am - Sep 28, 2017

I have an error message code: 0xc0000020. I have no idea what it means? I have a silhouette cameo 3.

    JerryCraftPosted on  4:59 pm - Sep 28, 2017

    I am assuming you are using Windows 10.
    Unfortunately, the error code 0xc0000020 relates to a corrupted system file. This can be a fixable problem, but often is related to a failing or corrupted Hard drive or memory stick.
    There are ways to restore corrupted system files: Look for DISM command online for instructions.
    I suggest a review which can be found at Tom’s Hardware
    Good luck,

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